Training
A framework only becomes useful when people can connect it to their own decisions, processes and work. The courses combine solid theory with practical examples and the organisation’s real challenges.
Company-specific courses and workshops for teams, Product Owners, leaders and the people around the teams.
Content can cover team purpose, roles, backlogs, prioritisation, outcome focus, Product Ownership, domain teams, facilitation and practical ways of working. Selected programmes can be delivered together with EMVISO and Kathrine Laursen.
Practical ITSM learning built around the organisation’s own maturity, processes and improvement priorities.
Typical subjects include Incident, Major Incident, Service Request, Problem, Change, Configuration Management/CMDB, service governance, monitoring and the link between practices. The goal is not to repeat a book; it is to improve the way services are run.
Simon is an accredited ITIL 5 trainer through MetierWestergaard.
Certification courses follow the accredited curriculum and are sold and administered by MetierWestergaard. Practical examples draw on extensive experience with IT operations, service transformation, software development, CMDB and process implementation.
The approach
The teaching draws on years of practical work with implementation, IT operations, software development, teams and organisational change.
Examples and exercises are linked to the organisation, its services and the participants’ actual roles.
Models are translated into decisions, behaviours and ways of working people can recognise.
The course creates a common foundation across leaders, specialists, teams and process owners.
Practical teaching experience
Previous programmes include DevOps training for more than 200 participants and ITIL training for more than 300 employees.
Next step
Let’s shape the content around the change you want to see in practice.
